Question 1

What software can I use to open the JPG templates?

Accepted Answer

JPG templates open in virtually any design software — Canva, Adobe Photoshop, Adobe Illustrator, Microsoft Word, Google Slides, and more. If you're using Canva, simply upload the JPG as a background image and design on top of it, then delete the template layer before exporting.

Question 2

Do I need to submit the template file, or just my finished design?

Accepted Answer

Submit only your finished design file — not the template itself. The template is just a guide to help you set up the correct dimensions, bleed, and safe zone. Your final upload should be a clean PDF Print, PNG, or JPG with your artwork only.

Question 3

What is the red line on the template?

Accepted Answer

The Red Line = Cut Line — this is exactly where the finished product will be cut during production. Your background colors and full-bleed images should extend past this line into the outer bleed area. Never place important content close to the red line — it may get trimmed.

Question 4

What is the blue line on the template?

Accepted Answer

The Blue Line = Safety Line — anything that is not getting cut must be inside this blue line. This includes your text, logo, phone number, website, and any other important content. The area between the blue and red lines is a risk zone — slight cutting shifts during production can affect content placed there.

Question 5

What is the bleed area and why does it matter?

Accepted Answer

The bleed area is the space between the red cut line and the outer edge of the template. Standard bleed is 0.125" total (0.0625" on each side). Extending your background into this area prevents white gaps from appearing on the edges of your product after cutting.
If you don't include bleed, you'll likely see thin white edges on one or more sides of your finished product. Always fill the bleed area with your background color or image.

Question 6

What resolution does my file need to be?

Accepted Answer

Your file must be a minimum of 300 DPI at the final print size. Images from websites or social media are typically 72–96 DPI and will appear blurry when printed. Always use original high-resolution photos or vector graphics.
For large format products like banners, yard signs, and feather flags, 100–150 DPI at full size is acceptable because they are viewed from a distance.

Question 7

What color mode should I use — RGB or CMYK?

Accepted Answer

Always use CMYK for print. Screens display colors in RGB, but printers use CMYK. If you submit an RGB file, colors may shift slightly when converted for printing.
In Canva, select CMYK under Color Profile when downloading your PDF Print file. In Adobe software, set your document to CMYK before you start designing.

Question 8

What file type should I submit?

Accepted Answer

We accept three file types:
PDF Print (recommended) — preserves fonts, colors, bleed marks, and vector elements. Best results for all products.
JPG — accepted at 300 DPI minimum. Slight quality loss from compression.
PNG — accepted at 300 DPI minimum. No compression loss, better than JPG for text-heavy designs.
We do not accept Word documents, PowerPoint files, or screenshots. These are not print-ready formats.

Question 9

How do I set up my Canva document using the template?

Accepted Answer

Upload the JPG template in Canva → click Use in a new design → select Custom Size. Enter the "With Bleed" dimensions from your template (for example, 3.625" × 2.125" for a standard business card). Set units to inches → click Create New Design.
Important: always use the bleed size — not the finished size.

Question 10

How do I set up front and back in Canva?

Accepted Answer

After creating your document, duplicate the page immediately before adding any design elements. This gives you the template guides on both Page 1 (front) and Page 2 (back).
Design each side separately. When finished, delete the template layer on both pages and extend the background to the outer edge on both sides.

Question 11

How do I export my Canva file correctly for printing?

Accepted Answer

Go to Share → Download and follow these settings:
File type: PDF Print (not PDF Standard)
Enable: Flatten PDF
Color Profile: CMYK
If you have a front and back design, download them separately. Select Page 1 only → download. Then select Page 2 only → download. Upload both files at checkout.

Question 12

Why do my colors look different after printing vs. on screen?

Accepted Answer

Screens display in RGB — a light-based color system that produces vivid, bright colors. Printers use CMYK — an ink-based system where some vibrant RGB colors cannot be exactly reproduced.
To minimize color shifts: always export in CMYK from Canva, avoid neon or overly saturated colors, and use our template to ensure your design is set up correctly. Slight variation between screen and print is normal and not considered a defect.

Question 13

What happens after I upload my file?

Accepted Answer

Every file goes through a review by our team before production begins. We check resolution, bleed area, safety line margins, and overall print readiness. This typically takes 1 business day.
If your file passes — production begins immediately
If your file needs corrections — we contact you by email with specific instructions before printing anything
Your 4–6 business day production clock starts after your file is approved.

Question 14

What are the most common file errors you see?

Accepted Answer

The most common issues we catch during file review:
Background not extended into the bleed area — causes white edges after cutting
Text or logos placed outside the blue safety line — risk of being trimmed
Low resolution images — appear blurry when printed
Template guide layer not deleted — guides appear in the final print
File submitted as RGB instead of CMYK — color shift during printing
Wrong canvas size used — finished size instead of bleed size
Using our template and following the Canva guide above eliminates most of these issues.

Question 15

Can your team design the file for me?

Accepted Answer

Yes. We offer professional design services starting at $12.99. Add the design service to your order at checkout and our team will follow up with you directly to gather your information, create your artwork, and send a proof for approval before printing.

Got questions?
We've got answers.

Frequently Asked Questions

What software can I use to open the JPG templates?

Do I need to submit the template file, or just my finished design?

What is the red line on the template?

What is the blue line on the template?

What is the bleed area and why does it matter?

What resolution does my file need to be?

What color mode should I use — RGB or CMYK?

What file type should I submit?

How do I set up my Canva document using the template?

How do I set up front and back in Canva?

How do I export my Canva file correctly for printing?

Why do my colors look different after printing vs. on screen?

What happens after I upload my file?

What are the most common file errors you see?

Can your team design the file for me?

Still have questions?

Got questions? We've got answers.

Frequently Asked Questions

What software can I use to open the JPG templates?

Do I need to submit the template file, or just my finished design?

What is the red line on the template?

What is the blue line on the template?

What is the bleed area and why does it matter?

What resolution does my file need to be?

What color mode should I use — RGB or CMYK?

What file type should I submit?

How do I set up my Canva document using the template?

How do I set up front and back in Canva?

How do I export my Canva file correctly for printing?

Why do my colors look different after printing vs. on screen?

What happens after I upload my file?

What are the most common file errors you see?

Can your team design the file for me?

Still have questions?

Got questions?
We've got answers.